Privacy Notice

1. Introduction

Akatdo Limited is committed to protecting your personal data and being transparent about what information we hold. This notice applies to information collected via our website (Akatdo.com) and through our professional repair services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data (Use and Access) Act 2025.

2. Information We Collect

We only collect information that is necessary to provide our services, process payments, and secure our platform. This includes:

• Contact Information: Your name, email address, and phone number when you request a quote or inquiry via Web3Forms.
• Service Data: Hardware specifications, serial numbers, and temporary access credentials (passwords/PINs) if required for diagnostic or repair purposes.
• Payment Data: Transaction details and billing information. Note that full card details are processed directly by Square and are not stored on Akatdo's servers.
• Technical Data: IP addresses, browser types, and device identifiers collected automatically for security and performance via Cloudflare.

3. Lawful Basis for Processing

Under UK GDPR, we process your data based on:

• Performance of a Contract: To fulfill your repair orders or custom build requests.
• Legitimate Interests: To secure our website, prevent fraud, and improve our engineering services.
• Legal Obligation: To comply with UK tax and accounting laws regarding financial records.

4. Data Retention

We hold your personal information only as long as necessary. Contact details related to services are held for the duration of your warranty plus 7 years for tax compliance. Technical passwords provided for repairs are deleted immediately once the service is verified and the device is returned.

5. Your Rights

Under the Data (Use and Access) Act 2025, you have specific rights regarding your data:

• Access & Portability: You may request a copy of the data we hold about you at any time.
• Rectification & Erasure: You can request that we correct inaccurate data or delete your data (where legal retention periods allow).
• Right to Object: You can object to our processing of your data for legitimate interests.

To exercise these rights, please contact us at contact@akatdo.com. We are required to acknowledge and respond to your request within 30 days.

6. Cookies

Our website uses essential security cookies provided by Cloudflare. These cookies do not track your personal browsing habits for marketing purposes but are strictly necessary to protect the site from malicious activity and ensure fast load times across the UK.

7. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection.